Do More with Voice — How Conversational AI is Making its Mark in the Construction Industry

Kiren Kahlon

June 30, 2022

9 min read

The role of voice-based AI in Construction is becoming increasingly popular as more businesses turn to software solutions to help address productivity, safety and performance issues. In this article, we explore the role voice-based technology has in Construction and the key pain points Conversational AI is solving.

The industry has a productivity gap that needs to be addressed

The Construction industry employs around 7% of the world’s working-age population and is one of the world economy’s largest sectors. However, the industry has a huge productivity problem. Clearly there is still a huge gap between Construction and technology, which is surprising especially when it comes to voice-based technology, since it has the potential to improve the entire ​​Construction ecosystem. Below are just a few examples of the impact Conversational AI can have on the sector. 

Connected workforce

Many Construction sites are remote and contractors often find themselves isolated or cut off from the rest of the company. Conversational AI technology connects the workforce, since tasks can be escalated or assigned to teammates, and important information can be accessed by all necessary parties as and when it is required. No more waiting around for job updates or knowledge needed to get the job done — everything can be accessed, regardless of location.

Increased safety

Health & Safety on site is a huge factor in the Construction industry. Luckily, Conversational AI technology is portable and hands free. That means workers don’t need to worry about carrying pens, paper or legacy hardware. They can speak directly into a headset or phone to report work, keeping their hands free to do the job and allowing them to remain more alert for potential hazards. 

More information in less time

Voice is so much faster than typing and it is known that contractors often have to complete a lot of paperwork, plus operations on Construction sites can be extremely complex and therefore having accurate data is crucial. Think of the amount of time that can be saved by simply speaking and filling in forms as you go. Further, since speaking is easier than typing, more information is often given in one go, improving data quality.

Real-time decision making

We have already mentioned that Construction workers often have to deal with a lot of paperwork. Unfortunately this can mean that forms are not always good quality, as they could be rushed, leading to mistakes such as bad spelling or important information being missed. Conversational AI technology prompts users for more information, ensuring all reports are detailed and filled out correctly. Also, the data is captured and used straight away, meaning organisations can make important decisions almost immediately since they are receiving good quality data in real-time. 

Empower your workforce

Conversational AI technology offers the Construction sector a chance to improve the productivity gap and have innovative operations that run seamlessly. With more digital tools available than ever before, there really is no excuse to fall behind and not address the gap.

Switching to voice-first experiences offers benefits that can be enjoyed company-wide. By adding just a couple of lines of code to your existing applications, your whole workforce can begin to see results straight away using the Wluper platform.

Book a live demo to see Wluper in action.

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